Customer service

Customer service

Call directly on 085-4011980

Payment

It is possible for government institutions, healthcare institutions and municipalities to order on account. Companies can submit an application for order on account by emailing an extract from the Chamber of Commerce. This request will be processed by a third party, after which you will receive an agreement or rejection from the administration. For large projects we offer a lease construction. Please inquire about our conditions.

Shipping

The Netherlands: € 4,95 (from € 40,- no shipping costs)

 

Belgium: € 6,95

 

France: € 14,50

 

Other European countries: € 30, -

 

Rest of the world: € 83, -

Delivery

We strive to deliver your order as soon as possible. With each article it is indicated whether the article is in stock. If we do not have the items in stock, you can count on a delivery time of approximately one week after receipt of your payment. The average delivery time is 1-2 business days.

Pick up in Lekkerkerk by appointment. It is possible to pick up the order, you place the order and contact the number 085-4011980 for an appointment.

Insured shipment. You must pay in advance with one of the payment methods. The shipment is transported by TNT Post. You will immediately receive an e-mail when the order is pre-notified at TNT post. With a personal code in this email you can trace the package. If you are not present when the shipment is presented, the shipment will be offered again the next working day, you will find a message in your letterbox. If the second attempt cannot be made either, the package can be picked up at the TNT post office or service counter. If you have not received your package after 5 days after confirmation of sending your order, we ask you to contact us via the contact form.

Faulty product?

It is always annoying when a product is broken. For fast processing we like it when you add our repair form. Download the form here.

More information

Transport damage?

That sucks! We send all our packages in sturdy boxes and have them delivered by PostNL. We would love to hear what's going on.

Call

Need advice?

Our experts give you telephone advice or come by for a demonstration on location.

Email us

Return?

Not the right product or are you unsure? Send it back. The costs for returning are not reimbursed by Firecom, unless agreed otherwise.

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