Customer service

Customer service

Call directly on 085-4011980


It is possible for government institutions, healthcare institutions and municipalities to order on account. Companies can submit an application for order on account by emailing an extract from the Chamber of Commerce. This request will be processed by a third party, after which you will receive an agreement or rejection from the administration. For large projects we offer a lease construction. Please inquire about our conditions.


The Netherlands: € 15,00 (from € 250,- no shipping costs)
Belgium: € 15,00
France: € 25,00
Other European countries: € 50, -
Rest of the world: € 123, -


We strive to deliver your order as soon as possible. For each item it is indicated whether the item is in stock. If we do not have the items in stock, you can count on a delivery time of approximately one week after receipt of your payment. The average delivery time is 1-2 working days. Pick up in Lekkerkerk by appointment. It is possible to pick up the order, place the order and contact the number 085-4011980 for an appointment. Insured shipment. You must pay in advance with one of the payment methods. The shipment is transported by PostNL. You will immediately receive an e-mail when the order is pre-notified at PostNL. With a personal code in this email you can trace the package. If you are not present at the time of presentation of the shipment, the shipment will be offered again the next working day, you will find a message about this in your mailbox. If the second delivery attempt cannot be made either, the package can be picked up at the PostNL post office or service counter. If you have not received your package after 5 days after confirmation of the shipment of your order, we ask you to contact us via the contact form.

Faulty product?

It is always annoying when a product is broken. For fast processing we like it when you add our repair form. Download the form here.

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Transport damage?

That sucks! We send all our packages in sturdy boxes and have them delivered by PostNL. We would love to hear what's going on.



You can submit an official complaint via our contact form. Clearly state that it is a complaint. Let us know clearly what expectations you had and how we did not meet them. Also let us know clearly what would be a correct handling for you. We will always include the complaint in our 'improvement register' in accordance with our ISO certification. This will also make your complaint appear on the radar of our management.


Need advice?

Our experts give you telephone advice or come by for a demonstration on location.

Email us


Not the right product or are you unsure? Send it back. The costs for returning are not reimbursed by Firecom, unless agreed otherwise.

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