Knowledge base Calling systems The problems and solution for the failing C2000 system

The problems and solution for the failing C2000 system

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Dutch emergency services use one centralized communication system. This system is called C2000, works over a secure connection and must always be on the air. It is crucial for them to be able to rely on this, because there are often major risks involved in the work performed by ambulance personnel, the fire brigade, the police and the Marechaussee. That is why the system has recently been updated, but unfortunately it has not worked any better since then. On the contrary, the system works less well. Even the backup does not work optimally. In this article, the problems and the solution regarding the failing C2000 system are discussed, so read on!

The new C2000 system and the associated problems

In the Netherlands, the C2000 system has been used for years and so it was ultimately due for renewal. The system works on the so-called TETRA technique. At the time, the Netherlands was one of the first to start using this type of system, but most other countries have now also abandoned it. This has to do with the fact that a network based on 4G now works more reliably and generally better.

When the C2000 system was introduced in 2001, there were many start-up problems. Fortunately, these teething problems were quickly resolved, after which the system actually functioned excellently for years. With the renewal at the beginning of 2020, this is unfortunately no longer the case. The problems are associated with the problems that existed at the time of introduction, but this is not justified. However, that does not mean that the system is currently not working properly. A bad thing of course!

The consequences

As mentioned before, various emergency services use the system. The police in particular are now experiencing problems, while the system is the most important lifeline for them. It is used to communicate with each other, but also with the control room. Because the back-up network does not always work, they can sometimes not get in touch with the emergency room or their colleagues in important situations. This can lead to life-threatening situations. Dozens of reports have already been made and alarm signals are being sent from various parts of the police to the Minister of Security and Justice. Officers in the field sometimes even have to use a walkie-talkie app on their smartphone to be able to reach each other.

What is the cause of the failing system?

Although extensive research is now being conducted into the problems with the renewed C2000 system, a solution is not yet in sight. This is partly due to the fact that there is no clarity about the cause of the failing system. It is currently known that when the system is used more intensively, connection problems also arise earlier or one cannot get in touch. In addition, Minister Grapperhaus has indicated that this is a complex problem, because the exact defects differ per region and service.

The backup system: Grouptalk

Communication between emergency services is critical in emergency situations. However, the current emergency services communication system, C2000, has been the subject of discussion for some time due to its limitations and failures. GroupTalk, an app for LTE communication, offers an alternative to C2000.

GroupTalk is a mobile communication app based on LTE technology. The app has been developed as an alternative to traditional communication systems, such as C2000. GroupTalk uses mobile networks to provide voice and data services. It is designed to work on mobile devices such as smartphones and tablets and offers a wide range of functions and possibilities for communication.

One of the main advantages of GroupTalk is that it works over commercial mobile networks, unlike C2000, which relies on its own network. This means the app can work wherever mobile coverage is available, meaning users can access the app in just about any situation. This is a huge advantage for emergency services who often have to work in remote or hard-to-reach areas.

Another advantage of GroupTalk is the flexibility and scalability of the app. Unlike C2000, which supports a fixed number of users, GroupTalk can be used by an unlimited number of users. This makes it an ideal solution for large-scale emergencies involving many different emergency services.

GroupTalk also offers advanced communication features such as location sharing, group building, and call recording. These are all features not available in traditional communication systems, such as C2000. This makes GroupTalk a versatile and powerful tool for communication between emergency services.

Another advantage of GroupTalk is that it integrates with existing communications systems. This means that organizations already using C2000 can use the app as a complement to their existing system. This makes the move to GroupTalk less invasive and allows users to take advantage of the benefits of the app without having to completely replace their existing system.

While GroupTalk offers an alternative to traditional communication systems such as C2000, there are also some drawbacks to the app. One of its main drawbacks is that it relies on commercial mobile networks, which can be overloaded in emergency situations. This can lead to delays and breakdowns in communication.

Despite these drawbacks, GroupTalk offers a powerful alternative to traditional communication systems. It is versatile and scale

NOOVA, the successor to C2000.

Check out this article on our site: What is NOOVA (National Public Order and Security Architecture)

A better solution

The Dutch communications company Firecom has developed an alternative to the current C2000 network, called Wave OnCloud. This new system works via the GSM network, just as it has become the standard in many other countries. Wave OnCloud provides a reliable and efficient communication solution for emergency services, businesses and organizations that depend on fast and secure communication.

One of the biggest advantages of Wave OnCloud is that it works on the push-to-talk (PTT) principle, which means that users can communicate at the touch of a button. This is similar to using a traditional walkie-talkie, but without the limitations of a physical infrastructure. In contrast to traditional walkie-talkie and the current C2000 network based on TETRA, the GSM connection is in principle an internet connection. The advantage of this is that no new infrastructure needs to be developed, but that there is as much coverage as with the current network.

In addition, Wave OnCloud provides a reliable backup for the C2000 network. In the event of a failure or failure of the C2000 network, Wave OnCloud can be used quickly and easily as an alternative means of communication. This offers extra security for emergency services and other organizations where fast and reliable communication is of vital importance.

In addition, Wave OnCloud also offers advantages over the future 4G network that will most likely be used when the C2000 system is no longer used. Wave OnCloud is a modern and advanced solution that is already available and can be used by organizations that need a fast and reliable communication solution. It offers all the benefits of a 4G network, but without the need to develop new infrastructure.

With Wave OnCloud, Firecom has developed an innovative and reliable solution for organizations that depend on fast and secure communication. This new system allows users to communicate in an efficient and simple way, without the limitations of a physical infrastructure. It is a modern and reliable alternative to the outdated C2000 network and offers extra security as a back-up means of communication.

We are happy to give a demonstration

Are you curious about the exact operation of the Wave OnCloud system? We would be happy to show you this during a demo. Feel free to contact us, even if you have any questions, we will be happy to help you!