Knowledge base Calling systems Alert the ER officer

Alert the ER officer



In the event of an emergency, an employee calls the central emergency number. This central emergency number is answered by the receptionist or someone else who is always present. The receptionist answers this call and makes a note of the following items on the basis of a list:

  • What happened
  • Where is it?
  • Are there any victims?
  • Do you need professional help?

On the basis of the above information, the receptionist activates the emergency response call system that is centrally placed and located at the reception. With the push of a button, she can send quick texts such as fire alarm, resuscitation or first aid. Within 2 seconds the entire emergency response team is alerted and the people know what is going on. Via the supplied keyboard it is possible to send additional information to the emergency response team members in the building. Think of the text “First aid in room 6" or "Small fire in the hall”. After the alarm receivers have been alerted via the paging system, the walkie-talkies are manned by the reception, head of emergency response team, emergency response team leaders and emergency response team members. These walkie-talkies are distributed throughout the building in chargers ready for use. Additional instructions can be given to the emergency response team via these walkie-talkies. In addition, the head of the emergency response officer can pass on information to the receptionist. The receptionist can, in turn, provide additional information to professional emergency services.

If you use an emergency response call system, it is wise to make this known to the emergency response trainer. He can then use this during the instruction.